Refund & Returns Policy

Last updated: June 1, 2026

We want every family to absolutely love their book. If something isn't right, we'll make it right — that's our promise.

Our 30-Day Happiness Guarantee

If you are not completely satisfied with your personalized storybook for any reason, contact us within 30 days of delivery and we will either:

• Reprint and reship your book at no charge, or
• Issue a full refund upon return of the book.

How to Request a Refund or Reprint

1. Email us at hello@myownherobooks.com within 30 days of receiving your order.
2. Include your order number (found in your confirmation email) and a brief description of the issue.
3. We will respond within 2 business days with next steps.

Returning Your Book

Because every book is uniquely personalized, we do require the physical book to be returned before issuing a refund. Here's how it works:

• We will email you a prepaid return shipping label — you won't pay for return shipping.
• Simply pack the book securely and drop it off at any carrier location.
• Once we receive and inspect the returned book, your refund will be processed within 5–7 business days to your original payment method.

Note: Reprints do not require a return — we'll simply create a corrected book and ship it to you.

Reasons We Commonly Offer Reprints

• The likeness doesn't look right and you'd like a revision.
• A typo or name spelling error appeared in the text.
• The book arrived damaged or with a printing defect.
• The wrong illustration style was applied.

If your book arrived damaged in transit, please send a photo of the damage in your email and we'll prioritize a reprint right away — no return required in that case.

Digital Previews

Before anything is printed, we send you a full digital preview to approve. We strongly encourage you to review it carefully and request any changes at that stage — it's the best way to make sure you love the final result. Changes requested after printing may require a reprint fee at our discretion.

Non-Refundable Situations

• Requests made more than 30 days after the delivery date.
• Books that were approved via digital preview and printed exactly as approved (except in cases of printing defects).

Questions?

We're a small, family-focused team and we genuinely care about every order. Don't hesitate to reach out:
hello@myownherobooks.com